Our 24/7 support helps customers get the answers they need at any time of the day.

Frequently Asked Questions

Personal FAQs

We help individuals find the right answers to all financial and business related questions.

How do I sign up for a Betterpay account? :

Download the Betterpay app, provide required information, and follow the registration process.

How long does it take to verify my account? :

Typically, verification is instant, but may take some time in certain cases.

Can I use Betterpay internationally?:

Check Betterpay's website for supported countries and regions

Is my personal and financial information secure with Betterpay? :

Yes, Betterpay uses robust security measures to protect user data.

How do I track my transaction history on Betterpay? :

View your transaction history within the Betterpay app

How do I reset my password? :

Use the "Forgot Password" feature in the app.

How do I make payments using Betterpay?:

Use the app to send payments to merchants, friends, or family.

What payment methods can I link to my Betterpay account? :

Bank accounts, cards, and other supported payment methods.

Can I add multiple payment methods to my account?:

Yes, you can link multiple payment methods

Can I use Betterpay for recurring payments?:

Yes, you can set up recurring payments.

Can I cancel a payment?:

Contact customer support for assistance

Are there any fees for personal transactions? :

Check Betterpay's website for fee information.

Referral Bonus:

Yes you can earn cash by sharing your referral link to your friends, family & loved ones. T&C applies

Cashbacks:

Betterpay offers in-app cashback offers on certain products like airtime & data purchases, bill & merchant payments, Tv subscriptions and lots more

Deposit Bonus:

Betterpay periodically offers deposit bonuses on funds deposited into your wallet

How do I contact Betterpay customer support?:

Reach out to us through the Betterpay's app, phone, on this website or email.

How do i report a transaction:

Reach out to us through the Betterpay's app, phone, on this website or email with the reference number or transaction ID

How long does it takes for my disputes to be settled?:

Transaction debit disputes are automatically reversed back to your account in few mins, however some disputes takes between 24-48 hours to be settled depending on the case.

How do I report a suspicious transaction?:

Contact customer support immediately

$17Billion
Processed monthly in 800
million transactions
10Million
Bank accounts for businesses
and individuals
72Million
Cards used on Betterpay's
terminals monthly

24/7 Customer Support

Our 24/7 support helps customers get the answers they need at any time of the day. As your business grows, you’ll start to scale beyond your initial audiences and markets and when that change comes the need for round-the-clock service. Our 24/7 support is crucial in developing lasting customer relationships,and improving customers experience

-Live & Virtual Support
-Experienced And Customer Friendly Support Agents
-Business Solutions

Why Customers Love Us

Words from the streets can not be this overwhelming, especially with so many features, user-friendly interface & services available on our platform. Hear what the people says about Betterpay. s

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